Process Improvement Advisory services

Process Improvement Advisory services

Contents

► How can we help
► Project timelines
► Credentials
► Commercial quote

Our understanding of Organisation

► Started in 1990 as a Engineering Contracting company handling modest
Infrastructure and Real estate projects
► Engaged in engineering, procurement and construction services, mainly in
Road and Real estate construction
► Has successfully executed over 250 projects
► Project undertaken and executed-
► construction of diaphragm walls, National Highways, ESI Hospitals that includes Highway Projects for
infrastructure projects

► An ISO 9001: 2008 Company and NABL certified standards

Key Challenges

Need

  • Standardised process across the organisation
  • Consistent and streamlined control environment based on common processes to support sustainable performance improvement
  • Aligned operational and financial metrics to monitor achievement of business objectives
  • Common policies that are understood and enforced, and are aligned to the strategic direction of the organisation
  • Integrated, flexible, systems architecture, with minimised manual intervention
  • Alignment of strategy, business objectives and operational plans

How would we help

Developing process value chain of the organisation for current state assessment

Detailed As Is Process study is conducted to list down opportunity areas

Illustrative:- Tools & methodologies to be used

Process Mapping techniques to be used for identification of improvement areas

► We would use process mapping and RACI charting as a systematic and participative technique to:
► Identify all functions (activities, tasks, and decisions) that have to be accomplished for effective operation
► Clarify roles and individual levels of participation in relation to each of these activities
► They will be drawn based on our observations and interaction with the teams

External & Internal benchmarking to be used for process gap identification

DESIGN

Process to be aligned with the management Vision’s

Understand vision of process owners and management of Organisation through discussions

Process Vision

► Defines the vision, mission and goals of the process and their relationship with the company’s strategy and mission in that area
► Incorporates the “customers” views and expectations from the process

Process Objectives

► Defines the process outputs and the requirements in tangible terms and also show the relationships with the deliverables from various teams
► Identifies the critical focus areas of the process

Performance Targets

► Defines the key performance indicators / measures for the process
► Identifies the “Gold Standards” for the performance based on industry benchmarks and the stretch goals the process sets for itself

Systems Functionality / Resource Requirements

► Defines the systems functionality that could enable a superior performance from the process
► Defines other resource requirements including manpower, skills, tools, supports, etc.

Improvement & implementation plan to be chalked out on the basis of the agreed design

Deliver

To Be Process Maps to be documented

► Assistance in developing and documenting ‘To be processes’ based on:
► Inputs from visioning discussions and ‘Streamlining’ exercise
► Gap analysis and control recommendations
► Key enablers identified for the new operations
► Leading practices
► Inputs from EY functional and industrial experts
► Integration of system functionalities through the processes
► Discuss ‘To be processes’ with respective process owners to understand feasibility and obtain
inputs. Finalize documentation after incorporating inputs
► Conduct training for process personnel on ‘To be processes’ and key controls

Illustrative:- Tools & Methodology to be used

Indicative Process Framework *

Typical Process coverage

ProcessCoverage
Procurement and Vendor
Management

• Vendor evaluation, rating and selection process
• Purchase requisition and purchase orders (for materials purchases, contracts & services)
• Advance approvals
• Payment processing and approvals
• Final settlements and vendor reconciliations
• Compliance relating to tax deduction at source, value added tax/service tax credit and set-off
• Reconciliation of payable accounts: Party ledger and general ledger
Sub-contracting and
contractor management
• Contractor identification and registration
• Estimation, tendering and awarding contracts
• Preparation and amendment of work orders
• Verification and certification of bills
• Processing bills and payments
• Contractor performance evaluation
Project and Site
Management
• Planning (Time and activity estimates)
• Budgeting
• Site Mobilization
• Material indenting and request for work service
• Inventory Management at site
• Material Inspection (receipt & storage)
• Joint measurement
• Reconcile and account for inventories
• Unbilled amounts
• Monitoring construction against defined milestones
• Variance analysis (time and cost)
• Ensure receipt of requisite approvals
• Communicate / report on project status to management / sales
• Liquidated Damages
• Retention money
Claims Management• Claims received
• Claims raised
• Claims management
• Analysis of rejected claims
Quality Control• Quality Control Manual Embedding QC methodology into systems / processes
• Identification and escalation of non-compliance to quality controls
• Monitoring quality KPI at site and production facilities
Installation / Erection
and Commissioning
• Documentation
• Handover
• Refund of performance guarantee / other guarantees
• Operational acceptance certificate from the customers / Performance Guarantee
• Clearance and handing over of Site
Finance and AccountsAccounts creation and modification
• Period and accounting (including provisions and revenue recognition)
• Management information system
• Monitoring of advances. prepaid expenses and liabilities
• Compliance with loan covenants
• Opening/closing and maintenance of bank accounts/investments
• Petty cash, cash verification and bank reconciliation
• Compliance of approval procedure
• Cash flow management
Human Resources• Manpower planning
• Recruitment
• Training and Development
• Performance evaluation, Increments and bonus
• Payroll processing
Statutory Compliances (PF, ESI, Professional tax and TDS)
• Full and final settlement
• Exit interviews

Indicative deliverables

Project timelines

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